FREQUENTLY ASKED QUESTIONS
Here you can find quick answers to some common questions we get asked.
The minimum age for the ropes course is 6 yrs but must be 1.20 m tall. Adults will need to participate to supervise 6-7yr olds. Ratio of 1 adult to every 2 children so you can help them with the safety system and avoid them becoming over tired and frustrated. Of course, we encourage parents to join in with their children too, turning it into a family fun activity!
Our adventure park is like Go Ape in many ways – we have 6 journey courses, but they are on a pole based course, rather than being built on trees and we used the latest Type E (highest category) safety system, so there is no chance of becoming unclipped. The poles have three courses on each side, bottom, middle and top, and the courses thread their way through the trees so you feel like you are having a tree top adventure.
Our courses are very spectator friendly, as there are paths around every bit of the course and indoor and outdoor spectator viewing from the cabin & balcony, so if you have a relative who wants to watch, there is plenty for them to see and share in your adventure.
The low courses are every bit as tough as the higher ones but are designed to give people practice and confidence. The middle ones are around 5.5-6.0m above ground and the top ones 7.5-8.0m – maybe not high altitude, but definitely high adrenaline!
Wear closed toe, flat, sturdy shoes, trainers are ideal. Remove all jewellery. Glasses will need to be held on with a retainer, if you don’t have one you can borrow one for a returnable deposit.
Thin layers (tshirt, longsleeve top, fleece etc) are best – you can aways take a layer off or add another. Bring a waterproof with you. Although some of our courses are amongst the trees there’s lots in the open air too. You’ll get warmer as you take on our aerial ropes, obstacles & challenges. Although some of our courses are amongst the trees there’s lots in the open air too. You’ll get warmer as you take on our aerial ropes, obstacles & challenges.
Depending on the age and ability of your child/children, you do not have to go round the course with them. Children must be 1.20m and if 6-8yrs old must be accompanied by a paying, participating adult when taking part in a ropes course session; this is so that you can help them with the safety system and avoid them becoming over tired and frustrated. Of course, we encourage parents to join in and go round the course with their children, turning it into a family activity.
A responsible adult (over 18) has to remain onsite at High Ropes at all times while
children under 16 take part in Nuclear High Ropes. Responsible adults must be in
visual contact with children under 16 at all times to support them from the ground
and supervise behaviour. An adult must sign waivers for any youths aged 16 or over,
who arrive unaccompanied are treated as adults. Youths aged 16-17 cannot be
responsible for other children or youths aged under 16.
A degree of personal fitness is required to complete our courses and we would ask you to be honest with yourself about your level of fitness. You can take a breather after each course and of course you can choose to do just some of our 6 courses each time you come.
Before starting the ropes experience everyone will learn how to clip on, zip-line & move round the course & plates in our large induction zone. Our experienced staff are practiced in rescue techniques so we can get you down safely if necessary. Our staff are friendly, supportive & very good at talking to and encouraging nervous climbers – you may surprise yourself, conquer your fears & find you’re more capable than you think!
Your safety equipment will prevent you from falling far, so if you do slip off an element, you will be quite safe while you climb back on and continue on your journey. If you can’t manage to climb up without help then one of our Crew will be happy to come and give you a hand.
There is a large cabin with toilets, indoor & outdoor seating & a viewing platform of the ropes course. DIY hot drinks, water & snacks are available. Cash only.
You are welcome to come and watch other family members participate free of charge. Spectator viewing is from an outside balcony or inside the cabin as well as accessible footpaths around all the courses. Please bear in mind we are based in a woodland setting – there are shallow steps from the car park to our site and all our paths are wood chip. Larger, big wheeled pushchairs seem to manage without too many problems. Once you have reached our site there is a decking area and an indoor chalet with double doors for access. Cabin facilities include toilets, seating, free wifi, hot & cold drinks & vending machine. For young non-climbers there is a wooden play area & seating in the centre of the woodland clearing.
Nuclear High Ropes is an all weather, outdoor activity; the course is in a sheltered bowl and is generally unaffected by most weather conditions – but please dress appropriately. The course remains open in sunny, wet & windy conditions except high winds, ice, snow & during lightning.
THUNDER: we will wait 30 minutes after the last clap before continuing.
SNOW: we may cancel the session in the interests of road safety.
IF THE COURSE/RANGE IS CLOSED FOR ONE OF THE ABOVE REASONS BEYOND OUR CONTROL, WE WILL RE-SCHEDULE YOUR BOOKING TO A DATE OF YOUR CONVENIENCE & HIGH ROPES AVAILABILITY. There are no ticket refunds.
Well behaved dogs are welcome; however, they must remain on a lead while
We have a policy of being all inclusive – we will do everything we can to help disabled clients participate. It does depend on the nature of your disability and the activity that you are hoping to participate in. Some activities are easier to adapt than others. We do not regard diagnoses on the autistic spectrum as a disability – it’s just part of what makes you unique. We understand that we may need to adapt our teaching to ensure that you are able to learn the skills to participate safely and our crew members are very experienced in this.
Generally mild to moderate learning disabilities present no problem and we can accommodate this. Physical disability can pose more of a problem but to date we have successfully catered for clients with visual impairment, mild to moderate cerebral palsy, lower leg amputation and an arm amputation.
Our qualified team members are on hand to help you. There’s always specially trained rescue crew on site who can assist you should you need it.
One of our booked participants can no longer make the session, can we replace that booking/waiver with someone else?
You are welcome to bring another person along with you. You must inform your instructor of the change on arrival & complete a new waiver for the new participant.
We do not offer any discounts on any of our activities at the moment
Throughout the COVID-19 pandemic we continue to follow the latest government advice.
As legal requirements are relaxed, certain measure will remain in place to help all of our guests to feel as comfortable as possible and enjoy their adventure with us.
- Sanitising stations at the start of each section of our course.
- We will still be asking guests to maintain a sensible distance and respect each other’s space.